Privacy Policy

Introduction

Stellar Educator Pty Ltd (referred to as "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect information that you provide directly to us when you:

• Request information about our services
• Schedule consultations or meetings
• Engage us for construction or design services
• Subscribe to communications
• Provide feedback or contact us with questions

The types of personal information we may collect include:

• Name and contact details (email address, postal address)
• Project details and requirements
• Property information and location
• Financial information related to project budgets
• Communication preferences

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

We collect this information using cookies and similar tracking technologies. For more details about our cookie practices, please refer to our Cookies Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and managing our construction and design services
• Responding to inquiries and communicating with clients
• Scheduling consultations and site visits
• Preparing project proposals and estimates
• Managing contracts and project documentation
• Processing payments and maintaining financial records
• Improving our website and services
• Sending updates about projects or company news (with your consent)
• Complying with legal and regulatory obligations

Disclosure of Information

We may share your information with third parties under the following circumstances:

• Service Providers: We work with contractors, suppliers, architects, and other professionals who assist in delivering our services. These parties have access to personal information only as necessary to perform their functions.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority, or when necessary to protect our rights or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you have given explicit permission.

We do not sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems
• Encryption of sensitive information
• Limited access to personal data on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information is typically retained for seven years following project completion to comply with building regulations and warranty obligations.

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

Your Rights

Under Australian privacy law, you have certain rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your information, subject to legal and contractual obligations.
• Objection: You may object to certain processing of your information.
• Data Portability: You may request a copy of your information in a structured format.

To exercise these rights, please contact us using the details provided at the end of this policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

International Data Transfers

Your information is primarily stored and processed in Australia. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Stellar Educator Pty Ltd
247 Builder's Avenue
Sydney NSW 2000
Australia
Email: [email protected]

Complaints

If you believe we have not handled your personal information appropriately, you may file a complaint with us using the contact details above. We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992